1. Eligibility for Returns
We accept returns within 7 days of delivery, provided that:
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The item is unused, unworn, and in its original packaging.
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The product includes all original tags, manuals, and accessories.
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You have a valid proof of purchase (order number or invoice).
Products that are damaged, used, or missing parts not due to our error will not be accepted for return.
2. Non-Returnable Items
The following items cannot be returned or refunded due to hygiene or safety reasons:
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Personal care items (e.g., massagers, trimmers, earbuds)
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Food containers or kitchen appliances that have been used
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Custom or special-order products
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Clearance or sale items marked “Non-Returnable”
3. Return Process
To initiate a return:
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Contact us within 7 days of delivery via email or phone.
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📧 Email: wajahatali12345678900@gmail.com
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📞 Phone: 0310-2732954
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Provide your order number, reason for return, and clear photos (if item is damaged or incorrect).
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Our team will review your request and guide you through the next steps.
Once approved, you may be asked to send the product to our return address.
Customers are responsible for return shipping costs unless the item received was defective or wrong.
4. Refunds
After we receive and inspect your returned item:
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You will be notified via email or SMS.
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If approved, your refund will be processed within 5–10 business days.
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Refunds will be issued via the original payment method or store credit, depending on your preference.
Shipping fees are non-refundable unless the return is due to an error on our part.
5. Damaged, Defective, or Wrong Item
If you receive a damaged, defective, or incorrect item:
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Notify us within 24 hours of delivery.
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Provide photos of the damaged or wrong product.
We’ll arrange a replacement or full refund at no extra cost to you.
6. Exchange Policy
We offer exchanges for the same product (different size, color, or variant) if stock is available.
If not, a refund will be issued instead.
7. Contact Us
For any return, refund, or exchange inquiries, please reach out to us:
📧 Email: wajahatali12345678900@gmail.com
📞 Phone: 0310-2732954
🏬 Store Name: All Product Mart